Kelly's will drop off items in the original cartons in the garage or inside of the house. No haul away or moving of the existing units. All built-in items, lighting and cabinets are in this category.
Kelly's will move existing items to another location inside the home or haul away (excluding built-in items, unless un-installed) on a one-for-one basis. Kelly's will unbox and hook-up new, free-standing items. Kelly's will also haul away cartons and packaging. See category headings for product specifics.
Both delivery options are to one location only. Kelly's will not deliver existing items to a second location.
Please use this check list to better prepare for your delivery. It will help insure a swift and pleasant delivery. Please note that Kelly's requires an adult 18 years or older to accept delivery. Call if you have any questions.
W ___________x D ___________x H ___________
W ___________x D ___________x H ___________
If you're purchasing a refrigerator or dryer, what is the desired door swing?
Note: Hinges on the right side is a right hand door. Hinges on the left side is a left hand door.
Kelly's typically calls the morning of delivery to give you a two hour time window. If you have not received a call from Kelly's by 8:30am verifying your delivery, please call us. Walk the path of the delivery inside your home and remove all items that may be obstacles, such as paintings in a hallway, small furniture, antiques, etc. Check the delivery path outside your home for obstacles. We request that the pathway used for delivery be clear of everything including snow. If you have new floor covering or the weather is inclement, please take appropriate action to protect your home.
We are committed to delivering your purchase to your complete satisfaction with professional, well-trained personnel. Please take a few minutes to study the section in this folder that describes your item/s purchased.
These products are eligible for Standard Delivery only. At the time of purchase, Kelly's will provide you with the current manufacturer's specifications for your appliance/s. However, manufacturer's specifications are subject to change without notice. Therefore, we suggest that you do not make custom openings or cabinetry until your new appliance arrives.
Existing washer will be moved to another location inside the home or hauled away. Delivery crew will clean area prior to installing new washer. The new washer will be connected to existing hot and cold water supplies using new hoses provided by the manufacturer or purchased by you prior to delivery. The drain hose will be secured if provisions allow. Before arranging for delivery, please turn water valves off and on to check for leaks and corrosion. Washer will be leveled and tested for proper operation.
Existing dryer will be moved to another location inside the home or hauled away. Delivery crew will clean area prior to installing new dryer. Provided you have purchased a new electrical cord and new venting kit, dryer will be leveled, vented and tested for proper operation. These must be purchased new for Kelly's to install. Bottom-venting is not available through Kelly's delivery and must be arranged with separate installation. Side-venting is available at an additional charge.
Existing dryer will be moved to another location inside the home or hauled away provided gas shut-off valve is accessible. The new gas dryer will be set in place and leveled. Delivery teams cannot connect to gas valve. This can only be done by a licensed technician.
These units are left in cartons near your installation site. Kelly's delivery teams do not install air conditioners. Kelly's can assist in arranging professional installation at time of sale.
These units are left in cartons. Optional assembly is available for additional charge.
On the day of delivery, please remove all items that will not spoil (such as soda), before delivery crew arrives. If you have a water supply line and the turn-off valve is not behind the unit, please locate and turn off prior to delivery. Existing refrigerator or freezer will be moved to another location inside the home or hauled away. Delivery crew will clean area prior to installing new refrigerator or freezer. These units are plugged into an existing 3-prong wall outlet and leveled. Provided an optional flexible poly water line has been purchased and there is a shut-off valve behind refrigerator, Kelly's will connect the water line to valve. All other applications available at additional charge and may require professional installation. The delivery team will turn unit on and check for proper operation. (Built-in refrigerators require professional installation).
Existing range will be moved to another location inside the home or hauled away. Delivery crew will clean area prior to installing new range. Provided you have purchased a new electrical cord, range will be leveled, hooked up and tested for proper operation. Anti-tip brackets provided by manufacturers must be installed by the customer. This is your responsibility. Kelly's can assist in arranging installation for additional charge. Please note that slide-in ranges are considered a built-in appliance.
Existing range will be moved to another location inside the home or hauled away provided gas shut-off valve is accessible. The new gas range will be set in place and leveled. Kelly's delivery crew cannot connect to gas valve. This can only be done by a licensed technician. Anti-tip brackets provided by manufacturers must be installed by the customer. This is your responsibility. Kelly's can assist in arranging installation for additional charge. Please note that slide-in ranges are considered a built-in appliance.
These units are left in cartons. Refer to 'Built-In appliance section'.
If your old television is to be removed, it should be unplugged and not viewed on the day of delivery to avoid heat exposure and electrical shock. If you're keeping your old unit, please clear a space for it in the desired location. Existing television will be moved to another location inside the home or hauled away. Your new TV will be plugged into an existing 3-prong wall outlet and existing signal source as accessible. Optional professional installation for VCRs, DVD players, Home Theater systems, satellite dishes etc. are available at time of purchase for additional charge. Please note: In cold weather, your delivery team will not be able to test your purchase since TVs should not be tested until reaching room temperature.
These units are left in cartons near your installation site. Kelly's delivery teams are not expert at assembly or installation of A/V equipment. Professional installation is available for an additional charge.
Existing mattress and foundation/s will be moved to another location inside the home or hauled away (excluding water beds). You new mattress and foundation/s will be set in place.
New furniture will be set in place. Entertainment centers will be assembled at customer's home or the warehouse prior to delivery. If there is an additional charge for assembly on a specific unit, this will be discussed at time of purchase. Kelly's does not haul away old furniture.
These products are eligible for Standard Delivery only.
These products are eligible for Standard Delivery only.
Kelly's delivery crew will remove and dispose of old items as outlined. Kelly's will not remove any built-in appliances, unless they are un-installed, or old furniture, except mattresses. We will be as careful as possible but we cannot be responsible for damage on an old unit or property when moving. Drivers cannot dismantle old units nor make house alterations when removing your old units. As a safety precaution, appliances placed outside should have their doors removed. This is the owner's responsibility. Appliances that could contaminate those intended for other customers can not be removed. Removal of items, such as food, clothing or water is your responsibility.
The delivery team is ready to remove pin-hinged doors only. Spring-loaded swing doors, folding doors and sliding glass doors can only be removed by you, the customer.
Because of the numerous variables such as weather, traffic, and complex deliveries, our practice is to provide a two hour delivery window. We will call you the morning of the delivery to confirm your delivery. If there is a possibility that you may not be available to accept delivery, we encourage you to call us so that we may re-schedule your delivery date. If you are not at home to accept delivery, the delivery team will leave a card notifying you on the attempted delivery and will also inform the delivery office. Please call to re-schedule your delivery. An adult must be present at time of delivery.
If determined that a delivery becomes abnormal (safety to person, home or property), Kelly's reserves the right to place unit/s in safest environment. This decision will be at the sole discretion of Kelly's. Natural gas or liquid propane, plumbing and electrical installation services must be done by licensed technicians due to local building codes, local statutes and insurance liability. Kelly's will be glad to provide you with a listing of independent firms for these services.
If you have any questions after you have read the instructions and operating literature regarding your merchandise, please call Kelly's at 503-378-1793.
If you require service, please contact us immediately. We are committed to your satisfaction!
Most manufacturers have reduced the original warranty of their products to ninety days or one year. Kelly's offers up to a five-year warranty on most items. If you were not offered this opportunity, please call us immediately.
